CompTIA A+

In order to receive CompTIA A+ certification a candidate must pass two exams.The first exam is the CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-802 Certification Exam is the second exam required in order for CompTIA A+ certification candidates to complete their certification.

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-801 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least  12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

CompTIA A+ is ISO 17024 Accredited (Personnel Certification Accreditation) and, as such, undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ 220-801 exam objectives result from subject matter expert workshops and industry-wide survey results regarding the skills and knowledge required of an entry-level IT professional. The percentages in this document represent the relative importance of the subject areas (domains) in the associated body of knowledge, and together establish the foundation of an entry-level IT professional.

The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least  12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.

Exam Number: 220-801

1.0  PC Hardware

1.1  Configure and apply BIOS settings.
1.2  Differentiate between motherboard components, their purposes, and properties.
1.3 Compare and contrast RAM types and features.
1.4 Install and configure expansion cards.
1.5 Install and configure storage devices and use appropriate media.
1.6  Differentiate among various CPU types and features and select the appropriate cooling method.
1.7 Compare and contrast various connection interfaces and explain their purpose.
1.8  Install an appropriate power supply based on a given scenario.
1.9  Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.
1.10 Given a scenario, evaluate types and features of display devices.
1.11 Identify connector types and associated cables.
1.12  Install and configure various peripheral devices.

2.0  Networking

2.1  Identify types of network cables and connectors.
2.2  Categorize characteristics of connectors and cabling.
2.3  Explain properties and characteristics of TCP/IP.
2.4  Explain common TCP and UDP ports, protocols, and their purpose.
2.5  Compare and contrast wireless networking standards and encryption types.
2.6  Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.
2.7 Compare and contrast Internet connection types and features.
2.8 Identify various types of networks.
2.9 Compare and contrast network devices, their functions, and features.
2.10  Given a scenario, use appropriate networking tools.

3.0   Laptops

3.1 Install and configure laptop hardware and components.
3.2  Compare and contrast the components within the display of a laptop.
3.3  Compare and contrast laptop features.

4.0    Printers

4.1  Explain the differences between the various printer types and summarize the associated imaging process.
4.2 Given a scenario, install, and configure printers.
4.3 Given a scenario, perform printer maintenance.

5.0    Operational Procedures

5.1 Given a scenario, use appropriate safety procedures.
5.2 Explain environmental impacts and the purpose of environmental controls.

Exam Number: 220-802

1.0  Operating Systems

1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems.
1.2 Given a scenario, install, and configure the operating system using the most appropriate method.
1.3 Given a scenario, use appropriate command line tools.
1.4 Given a scenario, use appropriate operating system features and tools.
1.5  Given a scenario, use Control Panel utilities (the items are organized by “classic view/large icons” in Windows).
1.6 Setup and configure Windows networking on a client/desktop.
1.7 Perform preventive maintenance procedures using appropriate tools.
1.8 Explain the differences among basic OS security settings.
1.9 Explain the basics of client-side virtualization.

2.0    Security

2.1  Apply and use common prevention methods.
2.2  Compare and contrast common security threats.
2.3  Implement security best practices to secure a workstation.
2.4  Given a scenario, use the appropriate data destruction/disposal method.
2.5  Given a scenario, secure a SOHO wireless network.
2.6 Given a scenario, secure a SOHO wired network.

3.0    Mobile Devices

3.1  Explain the basic features of mobile operating systems.
3.2  Establish basic network connectivity and configure email.
3.3  Compare and contrast methods for securing mobile devices.
3.4  Compare and contrast hardware differences in regards to tablets and laptops.
3.5  Execute and configure mobile device synchronization.

4.0    Troubleshooting

4.1  Given a scenario, explain the troubleshooting theory.
4.2  Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
4.3  Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
4.4  Given a scenario, troubleshoot common video and display issues.
4.5  Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
4.6  Given a scenario, troubleshoot operating system problems with appropriate tools.
4.7  Given a scenario, troubleshoot common security issues with appropriate tools and best practices.
4.8  Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures.
4.9  Given a scenario, troubleshoot printers with appropriate tools

Trainer: A+/N+/MCSE/MCITP/MCSE 2012 Certified

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